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Terms & Conditions

1. Introduction and Acceptance of Agreement

1.1 Thank you for choosing Rankar’s Yes Travel World Private Limited. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with Rankar’s Yes Travel World Private Limited at any of the Rankar’s Yes Travel World Private Limited sales offices or at sales partner or online on Rankar’s Yes Travel World Private Limited website or any mobile application or otherwise. Once you book any tour or service with Rankar’s Yes Travel World Private Limited, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.

1.2 ‘Terms and Conditions’ extend to all group tours, customized holidays, corporate tours, any other services and products for Domestic, International or Inbound organised by ‘Rankar’s Yes Travel World Private Limited’.

1.3 Rankar’s Yes Travel World Private Limited has the final authority on the interpretation of these ‘Terms and Conditions’.

1.4 Rankar’s Yes Travel World Private Limited reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.

1.5 Under any unprecedented force majeure situation or any changes in Government policy, Rankar’s Yes Travel World Private Limited reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.

1.6 Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.

1.7 These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Rankar’s Yes Travel World Private Limited and you.

1.8 There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.

2. Description

2.1 These ‘Terms and Conditions’ be called, ‘Rankar’s Yes Travel World Private LimitedTerms and Conditions’ or ‘Rankar’s Yes Travel World Private Limited Terms and Conditions’.

2.2 These ‘Terms and Conditions’ may also be referred as ‘Rules and Regulations’.

2.3 Rankar’s Yes Travel World Private Limited will be hereinafter referred as ‘Yes Travel World , ‘YTW’, ‘RYTWPL’, ‘the Company’, ‘the organization’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter referred as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.

2.4 The website and the mobile applications of Rankar’s Yes Travel World Private Limited are collectively referred to as 'Website'.

3. Definitions

3.1 ‘Rankar’s Yes Travel World Private Limited’ works under the brand name ‘Yes Travel World’, therefore, both these names will be considered one and the same and used synonymously therein.

3.2 ‘Website’ means www.YesTravelWorlds.com and ‘Web page’ means a page on the Website www.YesTravelWorlds.com.

 

3.3 ‘Brochure’ means a document with tour information in the form of printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email etc.

3.4 ‘Tour’ means any Domestic/ International/ Inbound Tour organized by Rankars Yes Travel World Private Limited.

3.5 ‘Group Tour’ means number of guests booked on any scheduled tour comprising minimum 20 guests for Indian tour and 30 guests for international tour.

3.6 ‘FIT’ means Free Independent Travel and ‘GIT’ means Group Inclusive Tour.

3.7 ‘Corporate Tour’ means a special tour designed for corporates, industries, institutions, independent organisations, ad-hoc groups or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.

3.8 ‘Customized Holiday’ means a tailor-made holiday designed as per the requirements of an individual guest. This segment is also known as FIT.

3.9 ‘Inbound’ or ‘India Inbound’ means tours, packages or any service provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.

3.10 ‘Speciality Tour’ means a group tour designed to meet special interest of travellers which include but not limited to Honeymoon Special, Women’s Special, Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours etc.

3.11 ‘Sales Partner’ means Rankars Yes Travel World Private Limited  authorized travel agent who possess the requisite licenses, permissions, expertise and infrastructure to sell the tour/s organised by Rankars Yes Travel World Private Limited to all the prospective guests. These include sales channels such as PSPs i.e. Preferred Sales Partners; KSPs - Key Sales Partners, OSP - Overseas Sales Partners and franchisees.

3.12 ‘Travel Advisor’ means Rankars Yes Travel World Private Limited  authorized sales person who assists and guides guests on booking their Rankars Yes Travel World Private Limited  tour/service.

3.13 Associate/ Destination Management Company (DMC) / Contractor/ Supplier/ Vendor means a service provider of a tour or package which includes but not limited to airline, cruise, railway, road transport, hotel, restaurant, caterer, sightseeing attraction, entertainment park etc.

3.14 ‘Tour Manager/ TM / Tour Leader/ Tour Escort / Tour Assistant/ Main Hoon Na’, is a person designated by Rankars Yes Travel World Private Limited to conduct the tour as per the itinerary. S/he will also assist or guide the guest/s during the tour.

3.15 ‘Guest/s’ means all the tourists, travellers, vacationers, sightseers, visitors, backpackers, customers, clients who have registered their names or enquired about tour/ package or booked the tour by making part or full payment for any scheduled tour, customized package or any other travel related service provided by Rankars Yes Travel World Private Limited.

3.16 ‘Gender’ - The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.

3.17 ‘Tour price’ means the price mentioned in the Tour Price Grid on the website/ mobile application/ sms/ email/ Whatsapp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic and social media etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.

3.18 ‘Child’ means a guest who falls below the age of 11 years.

3.19 ‘Infant’ means a guest who falls below the age of 2 years.

3.20 ‘Extra bed’ or mattress means an additional roll-on mattress on floor in twin/ double bed room.

3.21 ‘Surcharge’ means an additional fee/ charge/ tax over and above the initially quoted tour price which is due to peak season/ special event, charged by the associates/ suppliers/ contractors/ tourism or government authorities.

3.22 ‘Peak Season’ and ‘Super Peak Season’ are the seasons of the year where the demand surpasses the supply which results in overall cost increase. This includes but is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, any Country Specific Vacation/ Festival or National/International Events etc.

3.23 ‘First Day/ Last Day/ Day’ of the tour shall start at any time (i.e. in the morning / afternoon / evening /night/ midnight) at the first destination depending on the arrival of the respective flight/ train/ cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' of the tour shall mean a part of the day or 24 hours or its part thereof.

3.24 ‘Meal Service’ on tour comprise of pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or any other snack and mineral water bottle as mentioned in the itinerary.

3.25 ‘Jain Meal’ on tour means food without onion & garlic served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or a table service.

3.26 ‘VISA’ means ‘Visitor’s International Stay Admission’ is a conditional authorization granted by the immigration authorities of a territory to foreigners allowing them to enter, remain within, or to leave that territory for a specified period of time. This is in the form of a paper authorisation or a stamp/sticker endorsed on the applicant’s passport. Rankars Yes Travel World Private Limited  is a facilitator and does not have any role in the granting / rejecting of the Visa.

3.27 ‘Force Majeure’ means an event or circumstance not within the control, directly or indirectly, of Rankars Yes Travel World Private Limited in its ability to perform its obligations/ responsibilities regarding the tour, including

  1. war, hostile invasion, act of foreign enemies;

  2. rebellion, revolution, terrorism, insurrection or civil war;

  3. political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts etc.;

  4. any act or omission of any government instrumentality;

  5. a change in legal requirements;

  6. infectious diseases, epidemic, pandemic;

  7. explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides and other exceptional natural calamities and acts of God;

  8. ionizing radiation or contamination by radioactivity from any nuclear fuel/ waste or radioactive toxic explosive of any nuclear assembly;

3.28 ‘Cancellation Policy’ means a policy laid down in Rankars Yes Travel World Private Limited   ‘Terms and Conditions’ wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.

3.29 ‘Cancellation Charge’ means a charge borne by the guest upon cancelling their tour for any reason whatsoever.

3.30 ‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.

3.31 ‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued by Rankars Yes Travel World Private Limited on cancellation of the tour. FTV must be utilized by the guest/s for booking their future tour with Rankars Yes Travel World Private Limited  within the specified period and as per the agreed terms indicated in the said FTV.

3.32 ‘Tour Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have to pay if their booked tour is being postponed due to the occurrence of certain unavoidable / Force Majeure situation.

3.33 ‘Operational Expense’ means expenses that Rankars Yes Travel World Private Limited  has to incur through its normal course of business to conduct its tours and business operations.

3.34 ‘Jurisdiction’ means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Mumbai Courts / Forums.

4. Booking

4.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app:

  1. Any guest who enquires about or purchases any product offered by Rankars Yes Travel World Private Limited through its website, mobile application, branch office, sales office or call centre agrees to enter into a contract with Rankars Yes Travel World Private Limited . A contract is said to have been executed by both the parties i.e. Rankars Yes Travel World Private Limited and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on Rankars Yes Travel World Private Limited  website/ travel planner/ brochure/ booking form. 

  2. When a guest books the product/ service offered by Rankars Yes Travel World Private Limited , provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on Rankars Yes Travel World Private Limited  website/ travel planner/ brochure / booking form.

  3. In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the Rankars Yes Travel World Private Limited   ‘Terms and Conditions’ mentioned on the website/ travel planner/ brochure / booking form. 

  4. A guest must be eighteen (18) years or above to make a booking with Rankars Yes Travel World Private Limited .

  5. A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.

  6. Rankars Yes Travel World Private Limited  reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.

 

4.2 Customized Holiday Booking: 

Rankars Yes Travel World Private Limited  offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirement and interest. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for World must be paid at the time of enquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

 

4.3 Corporate Tour Booking:

In case of Corporate Tour, along with these ‘Terms and Conditions’, terms of ‘Service Contact’ signed with corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. shall also apply. ‘Service Contract’ is generally signed by the authorized personnel of corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. and the terms are applicable to each member of the tour.

 

4.4 User Registration on Website:

After booking, guests can register on Rankars Yes Travel World Private Limited  website for their respective tour information. They will be able to login through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of password or account or any other breach of security, guests are requested to immediately notify www.YesTravelWorlds.com respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Rankars Yes Travel World Private Limited  cannot and will not be liable for any loss or damage arising from failure to comply with this.

 

4.5 Communication with the Guest:

Any communication by Rankars Yes Travel World Private Limited will be made through e-mail, WhatsApp, sms, telecall etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that number is valid and messages are checked periodically. Rankars Yes Travel World Private Limited is not a mobile network operator and does not guarantee the delivery of sms-text messages/ WhatsApp messages/ email. The guest will indemnify Rankars Yes Travel World Private Limited for any action taken by TRAI due to a wrong number/ email provided by the guest for any reason whatsoever.

 

4.6 Physical and Mental Fitness:

When the guest books the tour or when someone else books the tour for him/ her, then it implies that the guest is physically and mentally fit to travel to that particular destination. It is very important for the guest to take care of his/ her health throughout the tour and carry the required medication if any with doctor’s prescription. Rankars Yes Travel World Private Limited reserves the right to decline the booking or discontinue the guest from the tour if guest is found unfit to travel or his medical condition is causing inconvenience to fellow travellers. Any expenses due to health issues arising on tour shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever.

 

4.7 Mandatory Health Requirement:

Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, web check-in, self-declaration, e-pass formalities, health checks on arrival/ on tour etc. as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Cruise Company, Railway may decline the entry to a guest/s on medical grounds in such situation the consequences including all kinds of expenses will be borne by the guest.

 

4.8 Travel During Pregnancy:

Rankars Yes Travel World Private Limited does not recommend travel during pregnancy. The Company does not provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guest should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

5. Tour Price, Tour Registration, Payment

5.1 To book any tour/ package/ service, guest must make the payment to Rankars Yes Travel World Private Limited by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of ' Rankars Yes Travel World Private Limited' only. We support ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.

5.2 In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 1.8% to 2.5% shall be levied and will be paid extra by the guest.

5.3 The tour price printed / advertised / quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests travelling on a same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.

5.4 It is a clear agreement between either parties that the prices quoted in the proposal/ brochure/ website have been calculated based upon the prevailing airline/ hotel/ transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.

5.5 Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. The TCS rate is either 5% or 10% depending of certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two assessment years need to pay 5% TCS. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for previous two assessment years, will have to pay 10% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest in whose name invoice is raised (i.e. Family Head), irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the family head is selected properly in order to claim the benefit at later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Rankars Yes Travel World Private Limited , as it is paid to government and reflects against the Form 26AS of the guest. The TCS is not applicable in case of corporates, who possess TAN (Tax deduction & collection account number) and claims TDS while making their tour/package payment.

5.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. Company reserves the right, to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

5.7 The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of registration amount ensures only registration/ participation in the tour and does not entitle to the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Rankars Yes Travel World Private Limited . As per payment guidelines stated on ‘www.YesTravelWorlds.com’ tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.

5.8 Registration amount per person per tour:

Tour/ Package Price in INR (per person)

Registration Amount

Tour/ Package Price in INR (per person)

Registration Amount

upto 25000

10000

150001 – 200000

75000

25001 – 50000

15000

200001 – 400000

100000

50001 – 75000

25000

400001 & above

150000

75001 – 100000

35000

SEA Tours with Cruise

50000

100001 – 125000

50000

Other World Tours with Cruise

150000

125001 – 150000

65000

Antarctica

300000

 

5.9 Rankars Yes Travel World Private Limited  reserves the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.

5.10 For Customized Holidays, full payment towards the air ticket and minimum 20% payment towards land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.

5.11 In case the guest makes tour payment by cheque and the same is dishonoured, a charge of INR 150 + 18% GST will be levied by the Company and borne by the guests immediately. Presently, we do not accept any online payments via international credit or debit cards or any other international transaction methods. If you wish to pay via international card or international money transfer, then please get in touch with our team on +91 8452077466. For such transactions additional transaction charges may apply.

5.12 The guest/ user will not share his confidential information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the employees, representatives, sales partners of Rankars Yes Travel World Private Limited . If such details are demanded by them then guest/ user must not do any transaction and must immediately inform Rankars Yes Travel World Private Limited . Company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

5.13 All monies paid by the guest to Rankars Yes Travel World Private Limited will be the property of Rankars Yes Travel World Private Limited and payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking and providing the services along with operational costs of the company. Guests agree and acknowledge that such monies will not be held by Rankars Yes Travel World Private Limited  on behalf of the guest.

 

6. General Inclusions in Group Tour (GIT)

6.1 Any group tour of Rankars Yes Travel World Private Limited generally includes –

  • Airfare (wherever applicable).

  • Accommodation.

  • Transport.

  • Meals as mentioned in the itinerary.

  • Sightseeing as mentioned in the itinerary.

  • Tour Manager services.

  • Visa Fees of Indian Nationals excluding ‘Gratis Visas’/ on arrival free visas/ free visa.

  • Driver and guide tip.

This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

6.2 General Exclusions in Group Tour (GIT) -

  • Gratis/ free of cost Visas which are not included in the tour price.

  • Expense of any personal nature such as porterage, laundry, telephone charges, shopping, beverages, additional mineral water or food which is not a part of the pre-set menus.

  • Courier charge for any specific requirement.

  • Any transport charge (unless mentioned) to reach the reporting point of the tour and onwards from the dropping point of the respective tour.

  • Expense incurred in case of discontinuation of the tour for any reason.

  • Additional expense incurred for any unforeseen circumstance like scheduled flight cancellation, unscheduled accommodation or for any force majeure situation.

  • Any increase in government taxes, fuel surcharges, YQ taxes, airfare, airport development fee, transport charges, visa fees, sightseeing charges etc.

  • Additional charge for pre or post air ticket deviation from the scheduled tour programme w.r.t. date or sector.

  • Any excess luggage charge levied by the airline/ cruise/ rail/ transport company.This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the website/ brochure/ itinerary of the respective tour.

 

  • 6.3 Any upgradation charge towards first class, business class, premium economy, seat selection, separate vehicle, room category change etc. levied by the associates like airline/ cruise/ rail/ hotel/ transport company in not included in the tour price and guest will have to pay the same in addition to the tour price.

7. Payment Options

  • 7.1 Travel Loan:

  1. Bank and financial institutions give travel loan on EMI basis. ‘EMI’ means the equated monthly instalment of amount payable by the guest to the respective bank/ financial institution/ issuer comprising principal amount, interest and other charges, if applicable.

  2. The EMI facility being offered by the bank/ financial institution/ issuer to the guest/s, is governed by the respective terms and conditions of each bank/ financial institution/ issuer and the guest is advised to approach them in case of any enquiry, complaint or dispute about the EMI transaction.

  3. For availing the EMI facility; down payment, instalment, interest, processing fee etc. is charged by the respective Bank/ financial institution/ issuer as per their policy.

  4. In case of tour cancellation, Rankars Yes Travel World Private Limited  will charge cancellation charges as per the Cancellation Policy and Bank/ Financial Institution/ issuer shall process the refund (if any) after deducting the cancellation charge.

  5. Bank/ financial institution/ issuer is at their sole discretion in providing EMI facility to guest/s and Rankars Yes Travel World Private Limited  has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the EMI facility.

  6. Rankars Yes Travel World Private Limited  shall not be held liable for any dispute arising out of or in connection with such EMI facility between the guest and the Bank/ Financial Institution/ issuer.

 

7.2 Credit Card EMI:

  1. Credit card holders can avail Equated Monthly Instalments (EMI) facility through their bank, for their tour payment.

  2. Bank is at its sole discretion in providing this EMI facility to their user and Rankars Yes Travel World Private Limited has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the Credit Card EMI facility of the guest.

  3. Rankars Yes Travel World Private Limited  shall not be held liable for any dispute arising out of or in connection with such Credit Card EMI facility between the guest and the bank.

  4. In case of tour cancellation, Rankars Yes Travel World Private Limited will charge cancellation charges as per the Cancellation Policy and shall process the refund, if any.

8. Tour Price Discount Policy

8.1 Discount/ Saving/ Benefit on tour price is at the sole discretion of Rankars Yes Travel World Private Limited . The discount strategy for validity/ amount/ percentage/ number of seats/ dates/ age group/ category/ full payment/ part payment/ registration amount/ early booking/ last minute booking/ group booking etc. is defined and controlled by Rankars Yes Travel World Private Limited and it reserves the right to make changes in the discount policy at any point of time without assigning any reason. Any discount/ saving/ benefit offer is always valid for limited period, limited tours, subject to availability and may be withdrawn at any time without notice.

8.2 If guest does not fulfil the conditions of the discount like making full payment within timeline or submitting guest/s details/ documents in stipulated time or failing to meet the prescribed guest count for the respective discount etc., the discount facility will be withdrawn and the tour will be re-priced for the respective guest/s and guest will have to honour and abide by the same.

8.3 Provision of any complimentary service/ item, for the tour/ guests is at the sole discretion of the company. Rankars Yes Travel World Private Limited  reserves the right to revoke/ amend/ discontinue any such service/ item, at any time without prior notice. Any complimentary snack/s provided by Rankars Yes Travel World Private Limited  on tour are manufactured, packed and supplied by the respective vendors/ suppliers. Rankars Yes Travel World Private Limited  acts as a facilitator and is not responsible for any defect or damage in this regard and not liable to compensate for any consequences.

8.4 To get early bookings, Rankars Yes Travel World Private Limited  may offer benefits to guests and ‘free experience’ on tour is one of them. This benefit is generally available on selected tours and for selected guests who book within the promotional timeline. On a particular tour few guests may get the free experience whereas the guests who are not eligible for the free experience, may purchase the same at an additional cost subject to availability. Providing free experiences is at the sole discretion of the company. Rankars Yes Travel World Private Limited  reserves the right to revoke/ amend/ discontinue such ‘free experience’ if the guest count for the same falls below a prescribed number to operate the same.

8.5 Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of Rankars Yes Travel World Private Limited  and guest shall not question, compare or contest the same. It is not encashable or refundable in any manner whatsoever.

9. Foreign Currency Component (Forex) in Tour Price

9.1 For international tours, tour price includes both Indian rupees and foreign currency component (Forex), which is to be paid from traveller’s Basic Travel Quota (BTQ) at the prevailing Rate of Exchange (ROE).

9.2 Forex component in the tour price can be paid in following ways:

  1. Guest can pay in Indian rupees at prevailing foreign exchange rate (selling rate)

  2. Guest can pay in respective foreign currency as per the prevailing Forex Rate (Selling rate) by availing currency from Authorized Registered Forex Companies / Authorized FFMC /Bank.

  3. Guests can pay in respective foreign currency by guest’s own card.

  4. The family head or any immediate family member travelling or accompanying on the same tour can pay for family’s foreign exchange by card.

  5. Guest cannot use his/ her card for other person’s tour payment.

10. Documentation

10.1 Documents Required for Booking a Tour:

  1. A guest must have a valid photo ID Proof for booking a domestic tour and a valid passport for booking an international tour. As per the circular issued under RBI regulations, submission of PAN for domestic as well as international tours is mandatory. A guest must also submit all the documents as per the rules and guidelines issued by the respective visa consulate/embassy.

  2. It shall be the sole responsibility of the guest to hold valid travel documents and statutory clearances such as passports, visas, confirmed air tickets, insurance, any medical or legal certificates etc. to travel on the tour.

  3. If the guest does not possess the documents stated by the authorities or fail to submit within stipulated time, then the booking will be cancelled and cancellation charges will be applied.

10.2 Photo Identification:

  1. For domestic tours in India, all guests must carry the photo identification in the form of Aadhar card, election ID card, PAN card, driving license and school / college ID card for students as officials may ask for photo identification at airports, rail stations certain sightseeing places, safari parks, border area locations etc. and every guest must produce the same on demand.

10.3 Passport:

  1. For travelling abroad, all guests including children and infants must be in possession of a machine-readable passport valid for minimum of 180 days from their tour return date, along with the applicable visas. Guest must check all the details of their passport for accuracy like name/ address/ validity/ expiry date/ blank pages for visas etc. Guests booking Europe tour should ensure that the passport validity is for a maximum of 10 years. Old passports with 20 years’ validity and handwritten passports are not accepted. Guest should ensure that the passports are well maintained, its pages are serially numbered and not damaged/ tampered/ scribbled/ stapled/ torn etc.

  2. If any passport related issue leads to tour cancellation, then the guest is liable to pay applicable cancellation charges. For few tours, Rankars Yes Travel World Private Limited  as a facilitator collects guest’s passport and submits to various private entities or consulates or embassy. Rankars Yes Travel World Private Limited does not hold responsibility and is not liable to pay compensation/ refund/ claim if the passport gets lost or damaged during this process as it does not have direct /indirect control on these authorities and their operations.

10.4 Visa (International Tours):

  1. A visa is a mandatory authorization issued by the consulate that permits the guest/s to enter their country for a limited period of stay. Guest/s must ensure that they possess valid visas for joining the tour. Rankars Yes Travel World Private Limited  is a visa facilitator, who assists guest/s for preparing visa documents, submitting them & collecting the passports from the consulate on their behalf wherever applicable. Few consulates send the passport directly to the guest’s residence.

  2. During the visa process, the consulate may contact guest/s for more details or call for personal interview, irrespective of all relevant documents being submitted. Guests must ensure that correct address and contact details are filled on the visa application form. The decision to issue visa is at the sole discretion of the respective consulate and Rankars Yes Travel World Private Limited does not have any control on the decision of the consulate and cannot raise any objection to it either. Guest cannot take any legal action against Rankars Yes Travel World Private Limited  on such rejection of visas.

  3. Once the passport is received by the guest from the consulate, guest must verify the visa copy/ stamp for any error or discrepancy in the name, gender, passport number, type of entry, validity, date of entry/ exit, duration of stay (as per the tour itinerary) etc. Any discrepancy must be intimated immediately to Rankars Yes Travel World Private Limited  Travel Advisor. We will try our level best to get it corrected from consulate, however the company cannot guarantee the in-time corrective action and will not be responsible for any consequences arising due to the same.

  4. For Schengen visa of Europe tours, full payment of the tour price is to be made before processing the visa application. In case of part payment, sufficient bank balance equivalent to the total tour price must be maintained at least for six months by the guest/s in their bank account.

  5. For certain countries, if the valid visa is on the old passport, then the guest has to carry both, the old as well as the new passport on tour. For certain countries guests are required to transfer the valid visa on the old passport to their new passport from respective consulate. Guests should get it transferred before the tour departure and bear the cost if any. Guests should keep themselves updated about the prevailing rules of the respective country/ consulate/ embassy.

  6. If guests possess valid visa for the duration of the tour or wish to process the visa(s) on their own, then that should be brought to the notice of the Rankars Yes Travel World Private Limited  Travel Advisor at the time of booking itself. In such case guests will be entitled to visa fee reduction.

  7. It is the responsibility of the guest to submit all documents required for the application of the visa well in advance to Rankars Yes Travel World Private Limited.  Guests must take a note that even if they have booked or submitted their visa documents sufficiently well in advance, few consulates have restrictions on how early a visa can be applied/ processed before the tour departure date. Due to the high demand at the consulates or embassies, visa processing time may be longer than expected. Sometimes even if we submit the documents well in advance, visas may get delayed and may not be received before the departure of the tour, in such case if guest cannot join the tour, then cancellation charges as per Cancellation Policy will apply.

  8. Guests serving for the nation in high security institutions/ corporations like Bhabha Atomic Research Centre (BARC) or Defence/ Armed forces or Chemical/ Nuclear Industries, should book their tour early and apply for the visa well in advance as it is likely to take longer than usual visa processing time at the consulates. The requirement of their visa documents is somewhat different than a regular guest. Rankars Yes Travel World Private Limited  as a facilitator, shall not be responsible for any consequences or not liable for any refund to the guest if their visa is delayed or not granted.

  9. If guest has any dispute with the consulate/ embassy and decides to legally challenge the authority, Rankars Yes Travel World Private Limited  will not be a party to it and will be unable to represent anything in that matter.

  10. Any hike in visa fee/ VFS charge / service charge in between the tour launch and visa application date, must be borne by the guest.

  11. Due to any reason whatsoever, sometimes we may need to apply for an additional visa other than the visa(s) which are already included in the tour price. In such case guests will have to bear the additional visa cost.

10.5 Travel Insurance:

  1. All the guests travelling within India or overseas must possess Travel Insurance. For international tours, overseas travel insurance is included in the tour price for the guests below 59 years of age. Guests above 59 years of age will have to pay the difference in insurance premium.  This insurance has a limited cover which includes loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation etc. to a certain extent. Few adventure activities which are part of the tour itinerary may or may not be covered in the insurance policy. 

  2. Insurance copy is sent to the guests on their registered email ID before the tour departure and guests should verify all their personal details on the same and also be aware of the coverage under policy.  It is mandatory for guests to carry their insurance copy on tour and present the same to the authorities when asked for. Overseas travel insurance does not cover any pre-existing disease/s. Guests who wish to upgrade their travel insurance for more/higher coverage, can do so by paying an additional premium. Contact Rankars Yes Travel World Private Limited  Travel Advisor for the same.

  3. Any guest taking pre or post tour extension should extend the existing insurance policy by paying the required additional premium charge. In case of Non-Resident Indians (NRIs) or foreign nationals, insurance will have to be obtained by the individuals on their own before joining the tour.

  4. In case of any incident leading to insurance claim, it is mandatory for the guest to intimate the Insurance Company and Rankars Yes Travel World Private Limited within 24 hours.

  5. Overseas travel insurance policy is at the sole discretion of the respective insurance company. Rankars Yes Travel World Private Limited  is just a facilitator who does not have any control over their operations or the claim process. Guests will have to directly communicate with the insurance company and provide necessary documents asked for the claim settlement. Any grant or rejection of the claim will be solely the decision of the insurance company and Rankars Yes Travel World Private Limited is not responsible for the same. Any dispute arising about adequacy of settlement amount or rejection of claim should be directly dealt with the Insurance Company by the guests.

  6. Guests travelling to international destinations under Customized Holidays or Corporate Tours (MICE) will have to purchase their travel insurance separately on their own either through Rankars Yes Travel World Private Limited  or any of their resources.

  7. Foreign nationals or NRI guests arriving in India on an Inbound Tour or any Group Tour, need to purchase their travel insurance separately on their own before starting the journey.

10.6 Foreign Nationals or Non-Resident Indians (NRIs):

  1. Foreign nationals as well as Non-Resident Indians (NRIs) who wish to join Rankars Yes Travel World Private Limited  India or Indian subcontinent tours should possess a valid visa for the required number of days of the tour and they should abide by all the laws, rules, and regulations of Government of India/ respective country while undertaking the tour. They must declare their nationality/ NRI status before booking the tour. Government of India tax regulations may differ for these guests, kindly contact Travel Advisor for more details.

  2. These guests must carry all the relevant documents including but not limited to passport, visa, insurance copy, OCI/PIO card (if applicable) etc. along with them on tour. Incomplete or missing documents may lead to denial of entry and guests will have to discontinue the tour and return on their own. In such cases, Rankars Yes Travel World Private Limited  is not responsible or liable for any consequences or expenses. Certain destinations or sightseeing places may restrict foreign nationals or NRIs as per the region’s entry regulations or may charge extra fee which is to be paid on the spot by these guests.

  3. Foreign nationals and Non-Resident Indians (NRI) who wish to join any other Indian or international tour of Rankars Yes Travel World Private Limited  should possess a visa for all the countries included in the tour, and should be valid for the required number of the days as per the tour itinerary. They should abide by all the laws, rules, and regulations of respective countries while undertaking the tour.

10.7 Minors:

  1. Child safety and protection is of utmost priority. To prevent abduction of children, almost all countries have laid down strict regulations which demand specific documents for visa application or whenever they travel. Children under 18 years of age must be accompanied by parent/s or an adult who shall be responsible for their welfare and supervision or should have a written consent letter from the parent/s to join the tour. It is the responsibility of the guest to take care of their accompanied minors throughout the tour and they should be always aware about their whereabouts.

  2. Minors under age of 18, travelling with one of the parents must have a notarised letter of consent signed by the parent who is not travelling. If one parent is deceased or the child has only one legal parent, a notarised statement of the same must be obtained and carried as a proof on tour. Few countries may issue a minor visa which is linked to the visa of an adult who has applied together with the minor and must accompany the minor on tour. To obtain a visa for a minor which is not linked, NOC of both parents will be required by the consulate/ embassy for visa application.

  3. Failure to submit the appropriate documentation may lead to cancellation of the tour, in which case the company is not responsible for any consequences or losses.

10.8 Immigration:

  1. Holding a valid visa only allows a guest to enter the respective country’s immigration point. Granting or rejecting the permission to enter that particular country is solely upon the discretion of the immigration authority of that country.

  2. Sometimes a guest may be interrogated/ held back/ deported by the immigration authority. In such cases, the guest may miss out on the itinerary program or will have to join the tour in-between or discontinue the tour. All the expenses incurred in this situation will be borne by the guest/s and Rankars Yes Travel World Private Limited is not responsible for the same and guest will not be eligible for any refunds and compensations from Rankars Yes Travel World Private Limited.

11. Tour Itinerary

11.1 Rankars Yes Travel World Private Limited tries its level best to operate the tour as per the original tour itinerary. The itinerary given at the time of booking or mentioned on the website/ brochure/ leaflet is based on the information available at that time and is subject to change depending on various factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc.

11.2 Rankars Yes Travel World Private Limited  reserves the right to change/ alter/ amend the itinerary before the tour departure or while on tour. The information about the same will be conveyed to the guests via email/ sms/ call or by the Tour Manager while on tour.

11.3 Changes in the original tour itinerary can be caused by Force Majeure events, fairs, festivals, sports events, weather conditions, traffic problems, cancellation or re-routing or overbooking of flights/ cruises/ railways, overbooking or closure of hotel, closure of entry of a sightseeing attraction etc. This unforeseen situation may attract additional charges which have to be borne by the guest.

11.4 For the betterment of the itinerary, Rankars Yes Travel World Private Limited  reserves the right to add/ delete/ exchange the sightseeing attractions or any other service. In this case if the additional new sightseeing or service requires extra charge then it will have to be paid by the guest.

11.5 In a few tour itineraries certain sightseeing attractions/destinations are planned on specific dates/days, for e.g. full moon day, independence day, republic day etc. Due to any unavoidable reason or political movement, if we are unable to visit these sightseeing attractions or destinations then we will try to visit the same on an alternate day. In case a visit is not possible at all, we will try to arrange an alternate sightseeing or refund the entry fee for the same.

11.6 In case if any sightseeing place is not visited or adventure activity is not done due to certain reason then an alternate sightseeing may be arranged, wherever possible. If an alternate cannot be arranged and a refund is applicable, then it shall be paid in INR only.

11.7 Any mishap on tour may result in change of itinerary.

11.8 In any booked tour/ package/ service which include helicopter, seaplane, cruise, ferry etc. would be subject to availability/ weather conditions/ local body permissions/ any other statutory requirements. Rankars Yes Travel World Private Limited  is not responsible for any operational deficiency under any circumstances whatsoever. Under unavoidable circumstances, Rankars Yes Travel World Private Limited  reserves the right to use alternate product/ service/ sightseeing etc. instead of the one advertised or published. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the guest/s.

11.9 Guest may note that changes in the itinerary are due to various factors beyond our control, Rankars Yes Travel World Private Limited  shall not be liable to pay any compensation/ damages on account of the same.

 

12. Joining and Leaving Guest (J/L) (Ex Destination Guest)

12.1 Joining and Leaving (J/L) or Ex destination guest is a traveller who books Rankars Yes Travel World Private Limited  group tour without availing the services of visa, insurance and main sector air ticket to reach the first destination of the tour on day one and leaves the tour on last day from the last place of sightseeing/ restaurant/ hotel/ airport to reach his/her hometown. These guests will have to make the J/L or Ex destination tour payment in INR/ USD/ EURO or in the designated currency of the respective tour either at any of the Rankars Yes Travel World Private Limited  sales offices or directly by electronic transfer.

12.2. J/L or Ex destination guest should carry valid air ticket/s, passport/s, valid visa/s and insurance for the tour. To and fro airport transfers if any, should be arranged by the guest/s at their own cost. 

12.3 Guests should verify with Rankars Yes Travel World Private Limited  Travel Advisor about the tour particulars such as day, date, time, place, flight schedule and make their flight bookings accordingly to join/leave the scheduled group tour. Guests should purchase refundable air ticket/s, so that in case of any change in the date of the scheduled tour, guests can pay date change charge to the airline to modify their air tickets accordingly. In case guest purchases non-refundable ticket and there is a change of date in scheduled tour, guests shall have to purchase new ticket to join the tour at their own cost. Rankars Yes Travel World Private Limited shall not be liable for any loss/ cancellation arising due to this.

12.4 It is mandatory for the guests to share copy of their valid air ticket, visa and insurance with their Travel Advisor at Rankars Yes Travel World Private Limited before the tour.  Guest should also share their local contact details and be aware of the reporting place, name of the Tour Manager and his/her active local contact number.

12.5 Any additional service like pre/ post accommodation, transfers, sightseeing, meals etc. will attract additional charges and such payments must be settled immediately or 45 days prior to the tour departure.

12.6 Due to any unavoidable circumstances or force majeure or airline operational changes, we may have to alter tour sightseeing schedules of first or last day. In that case J/L or Ex destination guest may miss the sightseeing or any on-tour service. Rankars Yes Travel World Private Limited  will neither be liable for any refund of missed sightseeing/ service, nor any compensation for such consequences.

12.7 J/L or Ex destination guests will have to reach the scheduled reporting place i.e. airport/ hotel/ sightseeing at their own cost as advised by the Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the expenses for the same.

13. Deviation Guest

13.1 Deviation Guest is a traveller who books Rankars Yes Travel World Private Limited  group tour and opts for deviation from the scheduled itinerary either pre or post the tour for various reasons such as visiting friends/relatives, attending a convocation/ convention, for a business visit etc.

13.2 If guest wishes to travel in advance (pre-deviation) or return at a later date (post-deviation) then the guest must inform the Travel Advisor at the time of booking only. Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline date change/ sector change, visa extension, additional service change, insurance validity, additional accommodation/ transfer etc. There will be additional charges for making the required changes which should be paid by the guest immediately.

13.3 Deviation requests are subject to availability and in case the requested change is not available then guest will have to choose from the alternate options.

13.4 It is the responsibility of the guest to re-confirm their air ticket and flight schedule 24 hours prior to the departure.

13.5 If guest is taking any pre or post tour deviation on their own, then it is the responsibility of the guest to join or leave the tour at airport/ hotel/ sightseeing at their own cost as advised by Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the transport expenses for the same.

13.6 These guests must check their air ticket, visa and insurance for travel dates and validity before departure of the tour.

13.7 Deviation is a requirement of the guest and Rankars Yes Travel World Private Limited can only assist but does not guarantee the same and will not be held responsible for any consequences arising due to same.

14. Post Tour Holiday

14.1 Rankars Yes Travel World Private Limited offers an option of Post Tour Holiday package i.e. guest can extend their holiday after completion of the scheduled group tour in the same city or country or at a destination of their choice.

14.2 Guest who opts for a Post Tour Holiday, must inform the Travel Advisor at the time of booking itself. Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline return ticket date change/ sector change, visa extension, insurance validity etc. These guests can either choose from readymade Post Tour Holiday packages or take a Customized Holiday. The additional charge for the Post Tour Holiday will have to be paid by the guest immediately. 

14.3 Post Tour Holiday request is subject to availability and in case the requested package is not available then guest will have to choose from the alternate options.

14.4 It is the responsibility of the guest to re-confirm their return air ticket and flight schedule 24 hours prior to the departure.

14.5 Post Tour Holiday is not an escorted group tour. It is a Customized Holiday (FIT) and all inclusions, exclusions will be as per the itinerary.

15. Airline

15.1 General:

  1. Rankars Yes Travel World Private Limited ’s group tours are inclusive of air tickets. Some category of tours may exclude air tickets. For air-inclusive group tours, the blocking of seats is done well in advance by Rankars Yes Travel World Private Limited , sometimes even a year before the tour departure date by paying advance/ deposit to the airline. Actual ticketing of the group happens prior to the departure as per the airline ticketing policy. Any increase in airfare, taxes, fuel surcharges, airport development fee etc. in between the tour launch date and departure date will have to be borne by the guests and to be paid before the tour departure.

  2. When guest books Rankars Yes Travel World Private Limited ’s air-inclusive tour/FIT package or an air ticket, it is understood that they have accepted the Airline’s Terms & Conditions of travel, baggage, meals, services etc. as well as applicable national/international laws governing air transportation like DGCA, IATA, PATA etc. In case of discontinuation of airline service or change in airline route, flight schedule, flight delays etc. any additional expense incurred for continuation of the tour will have to be borne by the guests.

  3. Guest has to take utmost precaution while filling and verifying their booking form for details like correct name-spelling, age, birth date, contact details, passport number, date and place of passport issue etc. Name should always be as per the passport for international tours and as per the Aadhar card for domestic tours. Incorrect details may lead to name correction (if time permits), denial of boarding, deportation, cancellation of the tour etc. Guests will have to bear the consequences, losses or additional expenses and Rankars Yes Travel World Private Limited is not responsible or liable for the same.

  4. When guests book individual air ticket with Rankars Yes Travel World Private Limited , they must ensure that they do not hold any other air ticket with same or different airline for the same date, as it may lead to the auto cancellation of the air ticket and guest will have to bear the consequences arising due to the same.

15.2 Baggage:

  1. Rankars Yes Travel World Private Limited  provides information about baggage allowance to the booked guests prior to the departure of the tour. Guests should also check and adhere to the baggage allowance and conditions of the airline/s they are travelling with.  Any excess baggage charge should be borne by the guests.

  2. Guest are advised to travel light, pack their own belongings and use stroller bags as they have to carry it on their own.

15.3 In-flight Seating:

  1. Rankars Yes Travel World Private Limited reserves economy class air tickets for the guests of air inclusive tours, which does not include specific seating like front row, emergency row, aisle seat, window seat etc. If guests wish to book any specific seat, they will have to inform their respective Travel Advisor and make the necessary payment for the said facility. This request will be subject to availability with the airline.

  2. On the day of the departure if guests wish to upgrade from economy to premium economy, business or first class, they can do so subject to availability, by paying the additional amount to the airline.

15.4 Airline Credit Points:

  1. Guests who wish to use their air miles, frequent flyer points, credit points etc. for their tour are advised to book the tour as joining leaving (J/L) or Ex destination guest and reserve their individual tickets to avail the facility.  Guests will have to communicate directly with the airline/s for their frequent flyer miles. Rankars Yes Travel World Private Limited will assist the guests if needed.

15.5 In-flight Meals:

  1. In flight meal service is at the discretion of the respective airline.

  2. Veg/ Non-veg meal requests and/or special meal requests are to be informed at the time of booking and are subject to availability with the airline.

  3. Rankars Yes Travel World Private Limited is not responsible for any unavailability of requested meal type/ quantity and quality of the in-flight meal.

  4. On domestic as well as short-haul international tours, in-flight meals are not included in the air ticket and guests are advised to carry snacks for the flight journey.  

15.6 Airport Service:

  1. Various airports offer special services like lounge facility, attendant, Pranaam Guest Services etc. at an additional cost. Guests who wish to avail such facility may inform the Travel Advisor to pre-book the same. Wheel chair facility for seniors or physically challenged guests is also available at the airport if pre-booked and is mostly free of cost. These facilities are subject to availability.

16. Baggage and Belongings

16.1 Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewellery, gadgets, passports, visa, tickets, currency, purses, bags etc. unattended. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. Rankars Yes Travel World Private Limited or its representative/s are not responsible for any loss/ theft/ damage/ accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places for whatsoever may be the reason.

16.2 In case of any loss/ theft/ damage/ accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow up of the same with them.

16.3 Any claim regarding loss/ theft/ damage/ accident/ negligence, with any associate like airline/ hotel/ coach company/ sightseeing places etc. should be directly addressed with the respective associate or insurance company (if applicable). Rankars Yes Travel World Private Limited  is not liable to pay any compensation to the guest for any dispute arising about the adequacy of settlement amount or rejection of the claim by the associate or the insurance company.

16.4 Customs, immigration and airlines restrict the carriage of certain items/ articles/ objects during travel. Also, there is a restriction on the amount of currency a traveller is allowed to carry. All guests should be aware of this and will ensure that they abide by the same. If guests are carrying any restricted object or excess money or misplace their passports, then they can be detained or a flight can be missed and/ or the tour may have to be curtailed. Rankars Yes Travel World Private Limited will not be responsible for any losses or additional expenses arising due to the same.

17. Road Travel on Tour

17.1 For tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as per the itinerary. The mode of transport for road journeys includes big coaches, mini coaches, tempo travellers, jeeps, cars or taxies depending on the type of the tour, itinerary, road conditions and the number of guest/s in the tour.

17.2 Seat allotment in the coach is based on the booking date priority of the tour. This is also applicable when two or multiple tours are merged together. Seat numbers are allotted one day before the departure of the tour and assigned to the guests on the first day of the tour by the Tour Manager. Seat numbers cannot be provided at the time of booking or before the tour departure.

17.3 In coaches, the seat allotment will start from seat number 5 onwards as seat numbers 1 & 2 are reserved for the Tour Manager and seat numbers 3 & 4 are reserved as prime seats, which can be booked by the guest/s at an additional cost if available. If paid prime seats are not available due to any reason, the company is liable to refund only the prime seat cost to the guest. For smaller vehicles prime seats are not applicable.

17.4 For certain tours we use small vehicles (Etios/ Dzire/ Innova or similar) for road travel. One car will accommodate 4-6 guests. Tour Manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journey and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.

17.5 Guest/s or a group of guests can opt for separate vehicle for their family or upgrade the vehicle type or request for tempo traveller/ mini coach/ big coach for their family/ group at an additional cost, subject to availability.

17.6 For tours to Leh Ladakh, Andaman, Sikkim Darjeeling and North East, small vehicles will be used based on 5-6 guests in one vehicle. Since it is a difficult terrain with limited availability of vehicles, the type of vehicles used for these tours will vary on a day-to-day basis. At these destinations, it is not possible to upgrade the vehicle type.

17.7 Coach captain/ vehicle driver plays a vital role in the successful operation of the tour. Guests are requested to treat them with respect and be aware of the driving rules like maximum daily-weekly driving hours, their rest period.

17.8 It is the duty of the guest to be punctual and abide by the day’s schedule and complete the sightseeing/ program as per the itinerary. In case if any guest does not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and the guest will have to join the group at the next point/destination on their own, expenses of which will be borne by them.

17.9 To maintain the comfort and safety of the group, there is a strict ‘no smoking’, ‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to adhere to the same.

17.10 To maintain cleanliness and hygiene, ‘pay & use’ toilet facilities are available at most of the places and guests are requested to carry coins/ small change for the same. 

17.11 On tours there is a possibility of failure of a vehicle or its air conditioner; in such case we will try to find a feasible solution at the earliest. Rankars Yes Travel World Private Limited is not responsible for such mechanical failure and is not liable for any compensation.

17. 12 While on tour, upkeep of the coach is essential. If the interior or exterior of the coach is accidently or otherwise spoiled / damaged by the guest, s/he will be required to pay the charges/ compensation for the same to the coach company immediately.

17.13 Rankars Yes Travel World Private Limited  will not be liable for any refund to guests for missed sightseeing due to unforeseen circumstances like demonstrations on road, landslides, road closures, traffic jams etc.

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